How Can We Help You?

The mission of the OTC Information Technology Help Desk is to provide first-level technical support and act as a single point of contact for students, staff, faculty, and community for all IT services.

Find Answers

Browse articles for our most common questions.

Service Alerts

Updates regarding current outages/maintenance.

There are no outages at this time.

Contact the IT Help Desk

Call, chat, submit a help request, or email for tech support.

Call Us (417-447-7548)

Hours:
Mon – Fri, 7:30AM – 5:00PM
Sat – Sun, 10:00AM – 5:00PM

After Hours:
After-hours phone support is available until 9:00 PM depending on staffing.

Chat with Us

Hours:
Mon – Fri, 7:30AM – 5:00PM
Sat – Sun, 10:00AM – 5:00PM

After Hours:
After-hours live chat support is available until 9:00 PM depending on staffing.

Submit an IT Help Request

Submit a CRM Request

Submit a Web Services Request

Email Helpdesk@otc.edu

Visit IT Services

In-person support and computer lab availability.

IT Service Center

Your one-stop solution for IT problems, questions, and more.

Location:
Springfield Campus
Information Commons – Jared Atrium

Hours:
Mon – Thurs, 8:00AM – 5:00PM
Friday, 8:00AM – 4:30PM
Saturday, 10:00AM – 5:00PM

No appointments are required, walk-in only.

Open Computer Lab

Computer workrooms are available for student use.

Hours and locations vary by campus. Find your campus here.