IT Service and Support
(417) 447-7548
Ozarks Technical Community College Help Desk is here to help you with your technology needs. From computer and software support to mobile devices to classroom and labs, we have answers for you.

News

3/19/2020

In keeping with the announcement from the Chancellor and the campus closure, Information Technology will be closed with the campus from March 20, 2020 - March 29, 2020. This will include both Call Center and Walk-In locations. Information Technology is currently expecting to reopen Monday, March 30th. 

We have self-help articles in our Knowledge Base to many common topics and recent changes, including using the VPN and remote services for our employees, and many account issues for our students. We apologize for any inconvenience. Be well and stay healthy.



03/13/2020

The IT Help Desk will be closed Saturday and Sunday for Spring Break. We will resume regular call center hours Monday, 03/16/2020 at 8:00 a.m. We apologize for any inconvenience.


03/03/2019

Saturday, March 7, 2 – 6 p.m.; Information Technology will perform server maintenance. 
 
The following OTC services will experience temporary login/use issues around 2:00 p.m.:
Microsoft Office 365 (Email)
Canvas
MyOTC
OTC Phones
 
The following OTC services will be unavailable beginning at 2:00 p.m., and should be restored by 6:00 p.m.:
Google Apps
Grade Change Form
OTA Learning Video Library
OTC Bookstore (Online purchasing via student account)
Student Success (Student anti-harassment training)
PageUp (https://hr.otc.edu/jobs)
Schedule Revision Form
Substitution Waiver Form
Team Dynamix Help Desk
Zoom Web Conferencing
Adobe Creative Cloud
Curriculum Development (Curriculog)
OTC EZProxy (Off-campus access for electronic library resources)
 
If you have questions, please contact the OTC IT Help Desk at 447-7548 or email helpdesk@otc.edu.



01/23/2019

Do you know of any 19" or smaller monitors on campus? Please report it to the Help Desk! Spring is the time for monitor upgrades! While supplies last.



12/13/2019 - 8:30 AM

There is a known phishing email that has hit a number of OTC mailboxes:


Please delete this email and do not click any links inside the mail. If you have clicked the link and the page loaded (we blocked the link fairly early), please contact the Help Desk at 417-447-7548 to reset your password and perform a virus scan. If you clicked the link but got a notification the link was blocked, just delete the email - no further action needs to be taken.

We are in the process of attempting to purge copies of this email.


12/4/2019 - 10:05 AM

We've gotten a notification of issues with Pearson third party services. You can check on their status here.

There is also currently a service degradation impacting Sharepoint and Onedrive for Business. If you are having trouble accessing content on Sharepoint or OneDrive, please try later. 


11/11/2019 - 3:15PM

Friday, November 15, 3 – 5 p.m.; the following services will be unavailable at the Springfield Flight Center and Missouri Career Center:

 
OTC Network Resources
Internet Access
OTC Website
MyOTC
OTC Central
Office365
Canvas
OTC Email
Gradebook
VPN/Remote Access
Wi-Fi Access



11/1/2019 - 4:30 PM

Tutortrac has a new login experience!  You might notice it looks a lot like the MyOTC login, redirecting you to the OTC login splash page. You'll use your OTC credentials for this login. If you don't have typical OTC credentials, check your email as your Tutortrac login will be emailed to you!


10/31/2019 - 12:30 PM
 


Sunday, November 3, 8:00 a.m. – 2:00 p.m.


The following services will be intermittently unavailable in all buildings at all OTC locations
 
OTC Network Resources
Internet Access
OTC Website
MyOTC
OTC Central
Canvas (Access directly: https://otc.instructure.com)
OTC Email (Access directly: https://outlook.office.com/)
Gradebook
VPN/Remote Access
Remote HVAC
Wi-Fi Access
Phones, including Call Centers

 
If you have questions, please contact the OTC IT Help Desk at 447-7548 or email helpdesk@otc.edu.

 


10/29/2019 - 11:15 AM


Update: 11/1 3:05 PM - This issue should be resolved.

There is an ongoing issue with users unable to reply to Canvas inbox messages through their email. Canvas has identified that the auto-complete function in the Outlook App is causing this behavior. Turning off the auto-complete in the app resolves this behavior.

In Outlook 2010 / 2013 /2016 / 2019 / Office 365:
File -> Options -> section Mail -> option group: Send messages
deselect: Use Auto-Complete List to suggest names when typing in the To, CC and Bcc lines.



This is the only short-term resolution we have until Canvas can enact a long-term resolution.


10/24/2019 - 9:25 AM

Here is the latest update on the Centurylink/Canvas issues some users have experienced:

A small number of users are running into page errors when trying to access Canvas. This is the result of a DNS issue from Amazon Web Services (AWS). https://status.aws.amazon.com/

Although this has since been resolved, some users using specific Internet Service Providers (ISP's) may still be impacted. If you're continuing to see the behavior, resetting the network connection may help remedy the errors. We will monitor the situation and post further updates as they become available.

Please visit https://status.instructure.com for the latest updates.
Please contact your Internet Service Provider for additional help.
Please contact OTC Online for any other Canvas questions at online@otc.edu or 417-447-8200.


10/23/2019 - 9:10 AM

We have confirmed Centurylink is having issues displaying sites hosting with AWS services. Students/faculty can contact 866-642-0444 for support to get the settings changed for their network and enable access.


10/22/2019 - 11:50 AM

We have been made aware of an issue with logins to MyOTC and Canvas from off-campus locations. If you are experiencing this issue, please email the Help Desk with the following information:

Your OTC email address:
A screenshot or the error text of the error you receive.
What you are trying to log into (MyOTC, Canvas, Email, etc...)
What network you are on (i.e. "my home wifi" or "McDonalds" or on my cell phone data).

We will update this page when we have more information.

Update: 2:25 PM - This issue is ongoing, but it appears access is intermittent, sometimes available and sometimes not.

Update: 5:33 PM - We believe this issue may be isolated to the internet service provider Centurylink.

If you are being effected by this issue and have another internet service provider, please contact the Help Desk immediately. If you have a current open ticket but did not include your internet service provider information, please contact the Help Desk to update your ticket. If you are affected by this issue and have Centurylink as your internet service provider, it is recommended you contact their technical support line to report these issues so they can investigate. The more reports they receive of this issue, the faster there may be a resolution.


10/21/2019 - 7:45 AM

MyOTC
There is a new version of MyOTC.

  • Financial Aid Federal Shopping Sheet is now called College Financing Plan
  • Students can now see their position on the waitlist for a course.
  • Faculty can now see students wait-listed for a course.

Nelnet
There was an issue where Nelnet (payment plan provider) was unable to communicate with OTC since Friday morning.  The most obvious symptom would be a balance that didn't pull through nelnet or the inability to complete a payment plan sign up. This has been resolved.

Windows 7 End of Life
Microsoft ends support for windows 7 in January 2020. It is recommended you upgrade before then to maintain support with OTC's wifi and online resources, including Office365. You can read more about that here.

Students and Staff can download Windows 10 Education for free from the OTC webstore under MyOTC > Helpful Resources > OTC Web Store

Windows 10 Education Requirements:

  • Processor: 1 gigahertz (GHz) or faster processor or System on a Chip (SoC)
  • RAM:  1 gigabyte (GB) for 32-bit or 2 GB for 64-bit 
  • Hard drive space: 32-bit and 64-bit ≥32 GB
  • Graphics card: DirectX 9 or later with WDDM 1.0 driver
  • Display: 800x600
  • Internet access (fees may apply)
  • Microsoft account required for some features
  • Watching DVDs requires separate playback software
  • You must accept the enclosed License Terms, also at microsoft.com/useterms
  • Activation required
  • Single license

  If you'd like help upgrading your personal computer to Windows 10, please contact the PC Repair Clinic.

9/24/2019 - 1:33 PM

We've been made aware of an issue with our single sign on portal. Users not on the OTC campus may currently be affected and unable to sign in. We will update this as soon as it is resolved.

9/24/2019 - 2:21 PM This issue has been resolved.


9/19/2019 - 8:50 a.m.

ITPR8373 has been added as an alternate printer to the computers in the Hamra Library. This printer is in the Jared Atrium right outside the library. Please see the Library staff or the IT Service Center personnel next door if you need any help locating or printing to this student printer.


9/3/2019

Update: This issue should be resolved. Contact the Help Desk directly at 417-447-7548 if you still cnanot sign in.

We are seeing reports of Single Sign On and Unauthorized Request errors when logging into or navigating MyOTC, Email, and Colleague, among other services. We are currently investigating this high priority issue. We recommend trying periodically as you will likely know it has been resolved more quickly than we can contact all users who are reporting this issue. We will update this section when we believe the issue is resolved.
 

8/30/2019

Update: This issue has been diagnosed and a solution is being implemented. Licensing should be corrected by 10pm on 8/30.

We are currently removing Office 365 licenses for non-active, non-Alumni students. You must have been registered for classes in the last year to retain your Office365 license, including access to your OTC mailbox, sans Alumni accounts, which need to have logged in the last year to retain access to their OTC Mailbox.

If you are an active 2019 student who has lost access to their mailbox due to a licensing error, please submit a ticket

Known Issues SP/19

Pearson My Mathlab

Pearson My Mathlab has been intermittently up and down due to an unexpected load on their servers. If your MyMathlab won't load, please try again later.

Accessing Documents for Faculty in Classrooms

Due to a change in the way documents are synced in Classrooms, you will need to go into File Explorer and click on H:\ drive to access your "Documents" folder while you are in class to access your files there.

If you cannot find your Documents in H:\ using these instructions, please reply back to this email to let us know or contact the Help Desk while in class at 447-7548.

https://services.otc.edu/media/uploads/sites/12/2019/08/OneDrive-Migration-Students.pdf