IT Service and Support
(417) 447-7548
Ozarks Technical Community College Help Desk is here to help you with your technology needs. From computer and software support to mobile devices to classroom and labs, we have answers for you.

News

9/24/2019 - 1:33 PM

We've been made aware of an issue with our single sign on portal. Users not on the OTC campus may currently be affected and unable to sign in. We will update this as soon as it is resolved.

9/24/2019 - 2:21 PM This issue has been resolved.


9/19/2019 - 8:50 a.m.

ITPR8373 has been added as an alternate printer to the computers in the Hamra Library. This printer is in the Jared Atrium right outside the library. Please see the Library staff or the IT Service Center personnel next door if you need any help locating or printing to this student printer.


9/3/2019

Update: This issue should be resolved. Contact the Help Desk directly at 417-447-7548 if you still cnanot sign in.

We are seeing reports of Single Sign On and Unauthorized Request errors when logging into or navigating MyOTC, Email, and Colleague, among other services. We are currently investigating this high priority issue. We recommend trying periodically as you will likely know it has been resolved more quickly than we can contact all users who are reporting this issue. We will update this section when we believe the issue is resolved.
 

8/30/2019

Update: This issue has been diagnosed and a solution is being implemented. Licensing should be corrected by 10pm on 8/30.

We are currently removing Office 365 licenses for non-active, non-Alumni students. You must have been registered for classes in the last year to retain your Office365 license, including access to your OTC mailbox, sans Alumni accounts, which need to have logged in the last year to retain access to their OTC Mailbox.

If you are an active 2019 student who has lost access to their mailbox due to a licensing error, please submit a ticket

Known Issues SP/19

Pearson My Mathlab

Pearson My Mathlab has been intermittently up and down due to an unexpected load on their servers. If your MyMathlab won't load, please try again later.

Accessing Documents for Faculty in Classrooms

Due to a change in the way documents are synced in Classrooms, you will need to go into File Explorer and click on H:\ drive to access your "Documents" folder while you are in class to access your files there.

If you cannot find your Documents in H:\ using these instructions, please reply back to this email to let us know or contact the Help Desk while in class at 447-7548.

https://services.otc.edu/media/uploads/sites/12/2019/08/OneDrive-Migration-Students.pdf