What is multi-factor authentication?

Multi-factor authentication, otherwise known as two-step authentication, adds another layer of login protection to your Ozarks Tech account. Simply put, it helps keep your account safe, and allows you easier access to reset your Ozarks Tech password on your own time.

 

Am I required to set up MFA?

MFA will be required to log into some Ozarks Tech websites and services, including myOTC (my.otc.edu), email, Canvas, and more.

How do I set up MFA?

There are two ways to set up MFA for your Ozarks Tech account – click on your preferred method for detailed instructions:

1 - Phone/Tablet App

2 - Phone call/Text

Method 1 – Use an Authenticator App for MFA

Microsoft Authenticator

1. Using a separate device other than your phone (computer, etc.), log into your OTC email or https://aka.ms/mfasetup with your Ozarks Tech account, then select Next:

 

2. Select Next to use the Microsoft Authenticator.

 

3. Set up your phone/tablet app:
– Open the Microsoft Authenticator app on your phone/tablet.
– If prompted, allow notifications.

Note: When the app is first installed, the following screen may appear. It is important that you click Skip in the upper-right corner before proceeding to avoid problems/confusion.


– Then add an account, and select “Work or school”.
– Select Next.

 

4. Scan the QR code on your computer/device with the phone app, then select Next.
– If you can’t scan the QR code, click Can’t scan image? to enter the code into the app.

 

5. Approve the notification – enter the number displayed on your screen in the app, then select Next.

 

6. After approval, select Next.

 

7. Success! Select Done to continue.

Method 2 – Use a Phone Call/Text Message for MFA

1. Log into your OTC email or https://aka.ms/mfasetup with your Ozarks Tech account, then select Next:

 

2. Select I want to set up a different method.

 

3. Select Phone, then Confirm.

 

4. Enter your 10-digit phone number, select Text me a code OR Call me, then Next.

 

Call me: You will receive a call from a Toll-Free Number; follow the prompts to allow login.
Receive a code: You will be texted a code, enter it on the next screen, then select Next.

 

5. When successful, you will receive a verification message. Click Next.

 

6. Success! Select Done to continue.

How can I change my MFA info?

  1. Go to https://aka.ms/mfasetup and sign in with your Ozarks Tech account (example: Un1234567@otc.edu).
  2. Select Security Info.
  3. Here, you can:
    • Change the type of notification for your default sign-in method;
    • Add sign-in methods;
    • Change/delete current sign-in methods;
    • Sign your account out of all of your devices.

 

Where can I get help?

If you need assistance with your MFA, please contact the Ozarks Tech IT Help Desk – their hours and contact information can be found here.